Condover Hall

Residential Activity Centre for Education, Exploration and Recreation

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02392 222 870

Terms and Conditions

A- Booking Confirmation

1. All bookings are made with Travel Class Ltd. (the company) the registered office of which is Tui Travel House, Crawley Business Quarter Way, Fleming Way, Crawley, West Sussex RH10 9QL.
2. Travel Class Ltd is a member of ABTA with membership number V7530. Please go to www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection. These booking conditions and this brochure comply with their code of conduct for tour operators.
3. In order to ensure that the monies you pay are protected we will issue a booking confirmation showing the details of the services that you have booked including the dates, centre, numbers travelling, price and the amount of money to be paid and already received. You should check these details carefully and contact us immediately if you have any queries.
4. A contract will only exist when the company has received and acknowledged in writing by means of confirmation of booking, with the appropriate deposit payment. A signed Booking Form should also be included.
5. The Booking Form must be signed by a person who is authorised by all members of the party (or by their parent/guardian if they are under 18) to act on their behalf. The person who signs the booking form must ensure that all members of the party are aware of these booking conditions and agree to be bound by them.
6. No additions, alterations, amendments, promises or deletions may be made regarding these booking conditions, except by a director of the company in writing and signed by a director.
 
B - Booking Payments
 
1. A Provisional booking will be held for 28 days, unless agreed otherwise by the Head of Sales.
2. Payments will be requested in instalments and the final balance will be due 10 weeks prior to your departure. The number of instalments will depend on how close to your departure date your booking is confirmed. The minimum will be 1 and the maximum will be 3.
 
Payments are normally based on the following:
 
Deposits           First         Interim           Balance
Mon to Wed        £25          £35                 10 weeks before travel
Wed to Fri           £25          £35                 10 weeks before travel
Mon to Fri           £40          £60                  10 weeks before travel
 
3. The company reserves the right to cancel any booking, and apply cancellation charges, if payments are not received as requested.
4. For reservations with a low cost per person, then the payment schedule shall be reduced to 1 or 2 payments dependant on the value of the booking.
A 2.5% credit card fee will be applied to the total value of an invoice if payment is made by credit card.
 
For all bookings;
 
1. A First Deposit will be due based on your group size. In the event of a cancellation once payment has been received, the deposit can be transferred to another student, but if there is no replacement then the First deposits are non-refundable.
2. An Interim invoice will be sent upon receipt of your First Deposit with payment due 8 weeks after the date of issue. In the event of a cancellation, the First Deposit and Interim payment can be transferred to another student, but if there is no replacement then the First deposits and Interim payments are non-refundable.
3. The Final Invoice will be sent fourteen weeks before departure. The Final Balance payment must be received no later than ten weeks before departure.
4. Supplementary Invoices will be raised for any agreed increases in party size at any stage after the issue of the First Deposit Invoice. These must be settled in accordance with the due date on the Invoice.
 
Bookings made within 15 weeks of the departure date;
 
1. The timescale within which payment must be received will be discussed at the time        the provisional booking is made and will depend on how close to your departure date the booking is confirmed. If the payment required to confirm the booking is not received by the agreed deadline then the provisional booking will be cancelled.
 
TRAVEL WILL NOT BE PERMITTED IF ANY PAYMENTS DUE ARE OUTSTANDING. 
 
NETBALL WEEKENDS
The following booking conditions apply for external bookings for Netball weekends.
Where the booking is made more than 84 days (12 weeks) before the start of the event, a holding deposit of £25pp (plus VAT) is due based on the expected number of attendees. An invoice for the final balance will be raised 84 days (12 weeks) before the start of the event and will be due for payment 70 days (10 weeks) before the start of the event.
Where the booking is made less than 84 days (12 weeks) before the start of the event, a final balance invoice will be raised for the full amount and payment is due 70 days (10 weeks) before the start of the event.
 
C - Pricing Policy
 
1. The price of your course is subject to surcharges on governmental action. Even in this case, we will absorb an amount equivalent to 2% of the course price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.
2. If this means paying more than 20% on the course price, you will be entitled to cancel your course with a full refund of all money paid, except for any premium paid to us for course insurance and amendment charges. Should you decide to cancel because of this you must do so within 14 days from the issue date printed on the invoice.
3. The company reserves the right to levy a charge at its discretion if the booking payment plan is not adhered to. (£5 per person for each weeks delay in receipt of payment).
4. The prices and information printed in this brochure are correct at the time of publication. We reserve the right to increase or reduce these prices or alter any offers or information at any time after publication and in any subsequent editions of the brochure.
5. Clients will be advised of any changes to date at the time of booking.
 
D - Alteration to a Confirmed Booking by the Party Leader
 
1. Subject to availability, the company will accept additional numbers provided the same deposits are paid as those already paid by the rest of the party.
2. Should the Party Leader wish to substitute the names of party members prior to the issuing of timetables and rooming details, the company must receive notification immediately in writing.
3. If timetables and rooming details have been issued, substitutions can be made as long as we are informed in writing no less than two weeks before departure date. If such change occurs, an amendment fee of £10 per person will be charged to cover our administration cost.
 
E - Alteration to a Confirmed Booking by the Company
 
1. If the company has to make a material alteration to a course after the final balance has been paid, the company will ensure that the client is offered an alternative similar course or a complete refund, and receives suitable compensation. A material alteration means: a significant change of Activity Centre; a change of accommodation to that of a lower category and/or price; a change of journey time imposing substantial inconvenience on clients or involving a reduction in time spent at the centre which is significant in relation to the length of the course. Compensation relates to the number of days prior to departure date.
 
Compensation per paying person:
More than 56 days - £0
55 - 29 days - £5
28 - 15 days - £7
14 days or less - £10
These payments will not be made if the charges are due to “Force Majeure” or industrial action.
 
F - Cancellation or Changes made by the Party Leader
 
Notice of cancellation or changes must be made in writing by email to bookingchanges@jca-adventure.co.uk.
If you cancel by telephone the company must receive a confirmation in writing from the party leader who signed the booking form within 48 hours.
Cancellation charges will be made on the following basis:
When notification received in writing
Cancellation charge per paying person
Upon receipt of the First Deposit payment: All monies paid for the individual
After due date of the Interim Deposit invoice: All monies due for the individual
69 - 29 days prior to departure: 60% of total trip cost for the individual
28 - 15 days prior to departure: 80% of total trip cost for the individual
14 - Departure day: 100% of total trip cost for the individual
 
1. Your insurance premium is included in the price of your course. If your cancellation falls within the terms of the policy, you may make a claim on it. In any event, the insurance premiums are not refundable.
2. If any cancellation reduces the total number of paying persons to below the minimum number required for a particular course, we reserve the right to alter the course price and/or concessionary price (or concession) accordingly for all remaining paying group members.
3. If the Party Leader wishes to make an amendment or alteration to the confirmed booking details, we will do our best to meet the request. If the changes requested involve a major alteration to the confirmed booking, for example a change of centre, accommodation or departure date we reserve the right to treat the change as a cancellation and to apply cancellation charges as set out above and to treat the amended arrangements as a new booking.
4. Any minor changes, for example a change in meal arrangements, etc. will incur a charge of £10 per party to cover our administration costs.
 
NETBALL WEEKENDS
Cancellation charges will be made on the following basis:
When notification received in writing
Cancellation charge per paying person
Upon receipt of the First Deposit payment: All monies paid for the individual
69 - 29 days prior to departure: 60% of total trip cost for the individual
28 - 15 days prior to departure: 80% of total trip cost for the individual
14 - Departure day: 100% of total trip cost for the individual
 
G - Cancellation by the Company
 
1. Although we will do our best to provide residential activity courses as shown in this brochure, there might be occasions, because of change in circumstances beyond our control, when we have to make changes to or cancel holidays both before and after the party leader has booked. We reserve the right to make such changes at our absolute discretion. Most changes, if necessary, will be minor.
2. Occasionally, we will have to make a significant change to a confirmed booking, in which case we will advise you as soon as possible. If such a change occurs, we will provide you with a choice of (a) accepting the change; (b) purchasing another course from us if available (and paying the extra cost or receive a refund in respect of any price difference), or (c) receiving a full refund of all the monies paid. If we are forced to make significant change, we will pay you compensation on the scale set out in E. above (except where the significant change or cancellation is made as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care which includes, but is not limited to, events listed below under “Force Majeure”).
3. Please note that no compensation is payable regarding a minor change and in all cases we do not accept responsibilities for any cost incurred as a result of any change. Please note that if your Final Balance is not paid by the correct date for any reason you will not be entitled to compensation.
4. “Force Majeure” means circumstances such as war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions and all similar events outside our control. In these circumstances, we cannot offer compensation or refund, for any cost incurred by you where the company is forced to cancel, delay, curtail or change your trip in any way, or where the performance or prompt performance of our contract with you is prevented or affected.
 
H - Our Liability
 
1. The company accepts responsibility for the service which it provides. Many services included in your overall course provision such as the services provided by the site, coach companies or other transport operators are provided and performed by organisations over whom Travel Class has no direct control. However, the company accepts responsibility for providing all the various parts of your trip to a reasonable standard and the company has done its best to ensure that the services provided by its various suppliers are efficiently supplied and are of a reasonable standard. The company accepts the responsibility for acts and/or omissions of its employees, agents, subcontractors and suppliers provided they were at the time acting within the scope of or in the course of their employment agency or contract of supply. This acceptance of liability does not apply where the term and definition of “Force Majeure” as defined in these conditions occurs. In all cases where personal injury, illness or death occurs, the company’s liability is limited to the trip price (excluding insurance premiums and any alteration/amendment charges) of the person(s) affected in total.
2. The company also accepts responsibility for the death, injury or illness of any member of the party which occurs as a result of failure to perform or improper performance of any part of our contract with you by any of the company’s employees, agents or subcontractors, provided they were at the time acting within the scope of or in the course of their employment, agency or contract of supply, with the exception that the failure to perform or improper performance was due to your own acts and/or omissions, or those of any third party not connected with the provision of your trip arrangements and which were unforeseeable and unavoidable, or an event which either ourselves or the suppliers of the service(s) could not have foreseen or forestalled even with all due care. As far as sea carriage is concerned the company’s liability is limited as if we were carriers within the appropriate national convention. Our acceptance of this liability is conditional upon your notifying us in writing within 28 days of your return from your trip, and where any payment is made to you or a member of your party by us or our insurers, we reserve the right to claim against any third party responsible. It is also a condition that the person(s) in receipt of such payment will assign to ourselves or our insurers any rights they may have to claim against any third party.
3. You must also agree to give ourselves or our insurers your full co-operation.
4. Should you or any member of your party suffer illness, injury or death during the period of your holiday by misadventure arising from any activity which does not form part of the services we are contracted to provide, we shall do our best at our absolute discretion to give assistance, guidance and financial assistance, where appropriate, up to a limit per booking of £5,000 cost to ourselves.
5. Under the terms of your insurance, all the members of your party are covered for medical expenses, medical emergency service and legal expenses cover. If any costs incurred by the company in providing you with the aforementioned financial assistance are for insured risks or in the event of a successful claim against a third party, the company reserves the right to recover costs from the party member concerned.
 
I - Complaints Procedure
 
1. If there is a problem during the course, the party leader should speak immediately to the Centre Manager who will probably be able to resolve it.
2. If the problem cannot be resolved at the Activity Centre during the course, the Party Leader should write to the company with full details on his/her return within seven days.
3. Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators.
4. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customers in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims, which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
 
J - The Party Leader’s Responsibility
 
1. The Party Leader should ensure that all party members observe all laws and customs at all times.
2. The Party Leader is in loco parentis and should at all times be responsible for the party’s welfare and the good behaviour of the party towards property and other people and to ensure that party members should be acting reasonably at all times. He/she should ensure that any damage caused by any member of his party is paid for immediately at the centre. He/she should ensure adequate supervision of party members at all times.
3. The company reserves the right in its absolute discretion to cancel a course at any time should the representative of the company or member of the senior management of the company or other agent/supplier/carrier/owner or manager of the Centres or accommodations or other person in authority consider that the behaviour of the party is unacceptable. The responsibility of the company for the party and its expenses will then end. No compensation payments will be considered. Full cancellation charges will be applied and no refund will be given. Furthermore, we will not be responsible for any cost incurred as a result.
 
K - Summary of Policy Cover
 
As we are an appointed representative of Fogg Travel Insurance Services Limited, who, with, Insurers Union Reisversicherung AG (URV), who are authorized and regulated by the Financial Services Authority (FSA), we are able to offer you travel insurance covered tailored for JCA courses. A summary of cover Is provided below, and the full insurance policy can be viewed and printed online in the Party leader Area on www.jca-adventure .co.uk.
 
A. PRE-TRAVEL POLICY
  
Policy Section Maximum Benefit Excesses
1. Cancellation up to £3,000 £25
• Loss of deposit up to £3,000 £10
 
B. TRAVEL POLICY   
 
Policy Section Maximum Benefit Excesses
1. Departure delay up to £100 Nil
• Delay abandonment up to £3,000 £25
• Delayed arrival up to £100 Nil
• Missed departure up to £500 Nil
    
2. Personal possessions up to £1,000 £25
• Single article limit up to £200 
• Valuable limit up to £200 
• Delayed possessions up to £100 Nil
    
3. Personal money up to £200 £25
• Party leader up to £1,000 £25
• Cash limit up to £200 
    
4. Emergency medical expenses up to £5,000,000 £25*
• United Kingdom limit up to £10,000 
• Hospital benefit up to £300 Nil
    
5. Curtailment up to £3,000 £25
    
6. Personal liability up to £2,000,000 £25**
    
7. Organisers liability up to £5,000,000 £100
    
8. Personal accident up to £25,000*** Nil
    
9. Legal advice and expenses up to £5,000 £100
*Nil excess for persons aged under 18 years.** Increased to £100 in respect of rented property damage only.*** Please see personal accident section for details of amount of payment.
Your policy does not provide cover for re-occurring or pre-existing health conditions. If an insured-person over 16 travelling anywhere, or an Insured-person under 16 travelling outside the United Kingdom has ever had a heart or circulatory related problem, a stroke, cancer, any health problems, diabetes, any psychological conditions, or any other health condition which has been treated in hospital or has been referred to a specialist in the last 2 years you should phone our Medical Referral Helpline quoting JUNIOR CHOICE ADVENTURE on 0845 1300 198 to see if cover is available. We will confirm any special terms in writing. You should also tell us if your health or medication changes between buying this policy and travelling.
You must tell us if you have a close relative whose health may make it necessary for you to cancel or cut short your trip. Please telephone our Medical Referral Helpline quoting JUNIOR CHOICE ADVENTURE on 0845 1300 198 with details to see what cover is available.
 
L - Brochure Accuracy
 
The company has endeavoured to provide accurate information in the brochure at publication. However there may be circumstances out of the Company’s control where certain facilities are unavailable or out of operation. The company cannot foresee such circumstances but will make Party Leaders aware of any changes necessary in arrangements as soon as is possible. This contract is subject to the exclusive jurisdiction of the Courts of England.
Please note that all programmes are samples only and some photographs are general activity shots. JCA reserves the right to change any activity at its discretion. Water sports will generally commence mid April; weather permitting and outdoor pools are usually open from mid-May. Please note that all points covered in the ‘Frequently Asked Questions’ section of this brochure also form part of these Booking Conditions. All bookings are subject to these Booking Conditions.